The most common
things people ask.
Five categories, twenty-eight answers, written by the founders themselves. If your question is not here, write hello@drape.studio. A real person at our atelier replies in your language, within twelve hours.
Getting started
How do I open an atelier?+
Go to /signup, type your house name and email, and you are in. No credit card. You receive 10 editorial frames immediately, included.
What is included in the free trial?+
10 editorial frames, full access to the 240+ cleared model library, all six base moods, and one brand kit. Trial does not expire — you can stay on it forever until you upgrade.
How long does my first generation take?+
About three minutes and forty-one seconds, p95. The first generation may take slightly longer because we warm up your dedicated GPU slice.
Can I cancel anytime?+
Yes. One click from your studio settings. Monthly plans cancel instantly. Annual plans pro-rate. No emails, no phone calls, no retention specialists.
Brand kits & models
How do I lock my brand kit?+
Go to /studio/brand-kits → click 'Codify a new house'. Walks you through palette, signature models, mood, type, and drape preferences in about 90 minutes the first time.
Can I upload my own model?+
Yes, on Atelier and Maison plans. Upload three photos of your model. Drape trains a private identity in about eight minutes. Identity stays in your atelier only.
Do you train shared models on my data?+
Never. Your photos, brand kits, and trained models are isolated. We never use them for our shared foundation model. See our /privacy and /licensing pages for details.
Integrations
How does Shopify integration work?+
Connect once from /studio/settings → Integrations. Every generated campaign offers a 'Push to Shopify' button. Frames land on the product page in approximately 8 seconds, with variant tagging by angle.
Do you have a Klaviyo integration?+
Yes — native. When a campaign is ready, Drape can auto-build a Klaviyo flow with subject, hero image, CTA, and segment pre-populated. You review and ship.
Can I use the API?+
Yes. Atelier plan includes read-only API. Maison includes full read/write with webhooks. See /docs for the full reference.
Billing & plans
Can I upgrade or downgrade mid-cycle?+
Yes. Upgrades take effect immediately, with pro-rated billing. Downgrades take effect at the next renewal — you keep your current plan benefits until then.
What happens if I exceed my frame credits?+
Atelier plan: rollover up to 200 unused credits per month. If you exceed the rolled balance, you can buy a one-off pack of 100 credits for €15. We do not auto-upgrade you without permission.
Do you offer annual discounts?+
Yes. Annual plans save 20% on every tier. Switch in /studio/billing.
Quality & support
What if I am not happy with the generation?+
Generate variants — free, unlimited. If you are still not happy after five attempts, email hello@drape.studio. We refund the credits and look at why the generation went off. Often it is the brand kit needing one small adjustment.
How do I contact support?+
Email hello@drape.studio. A real person at our atelier replies in your language, within twelve hours, never longer. We do not run a ticket system.
Do you have a status page?+
Yes. /status shows live uptime, recent incidents, and our 30-day rolling availability. Currently 99.98%.
Write a real person.
A real person at the atelier reads it. No ticket. No queue. No bot.